2. When do we collect your personal data?
• When you visit our website.
• When you make an online purchase.
• When you contact us via our contact form or by email.
3. What personal data do we collect?
When you visit our website:
When you make an online purchase:
This data will ONLY be used to process your order. We require:
Your full name and email address
All financial transactions are then processed by “PayPal” a third-party payment service.
When you checkout, your payment transaction will be handled externally by PayPal who will subsequently provide us with your delivery address details.
(We do not have access to any Credit card, Debit card or Bank account information.)
When you contact us via our contact form or email.
Your name and email address
Your Country (optional)
This data will ONLY be used to deal with your query.
Web server log information.
We use a UK web hosting provider company to host our website. Our web server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.
Use of web server log information for security purposes.
We and our hosting provider collect and store server logs for security reasons. This includes analysing log files to help identify and prevent unauthorised access to our system, the distribution of malicious code, denial of services attacks and other cyber attacks, by detecting unusual or suspicious activity.
Unless we are investigating suspicious activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.
4. How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
Data collected for Customer Orders:
When you place an order, we’ll keep the personal data you give us for at least six years so we can comply with our legal and contractual obligations. (for example, tax regulations).
Contact Form and email correspondence data:
Your contact data will not be stored on our web server. Emails will be retained for at least one year so we can provide technical support or respond to requests. (for example, if someone asks to be informed when a product will be available.)
5. How we protect your personal data
We secure access to our website using SSL encryption technology.
Access to your personal data is password-protected. Where data has to be retained, it is removed from our web server and stored using password protected encryption.
We regularly monitor our systems, apply security updates and use anti-virus software.
6. Who do we share your personal data with?
We sometimes need to share your personal data with trusted third parties in order to provide a service for you.
Delivery services such as Royal Mail or courier services for delivering your orders.
PayPal for processing your order payment transactions.
Google email services for processing emails.
7. Where your personal data may be processed
Where we use third party suppliers, for example Delivery services, PayPal payment processing or Google mail services, your personal data may be transferred outside of the UK or EEA by these companies and is subject to their privacy policies.
Our UK web server provision company uses servers located in the UK. They are owned by a USA parent company who are a member of the “EU-US Privacy Shield” program .
8. What are your rights over your personal data?
You have the right to request a copy of any data about you that we hold at any time, and also to have that data corrected if it is inaccurate.
If we choose not to action your request we will explain to you the reasons for our refusal.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
To ask for your personal data or withdraw your consent, please contact us.
9. Do you use personal data for marketing?
No. We never use your personal data for marketing.
10. Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113. (from within the UK)
Or go online to www.ico.org.uk/concerns
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country.
11. Any questions?
If you have any questions that haven’t been covered, please contact us.
This policy was last updated on Thursday 4th May 2020